AU - Privacy Policy:
Purpose:
The object of the Privacy and Data Protection Policy is to ensure that Leveraged Clarity Coaching Pty Ltd trading as the Entrepreneurial Business School (“the Company”) complies with the Privacy Act 1988 (Cth) (“the Act”). The Company is required to protect its customers’ personal information from theft, misuse, interference, loss, unauthorised access, modification and disclosure. When the Company no longer needs a client’s personal information, the Company must destroy it or de-identify it. This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of Personal Information. It also describes how individuals can complain about a breach of the privacy laws and how they can access the Personal Information we hold and how to have that information corrected.
Definitions:
Personal Information : Information relating to an identified or identifiable individual, including but not limited to, name, identification number, location data, online identifiers, signature, bank details, IP address, photos and videos;
Consent : A freely given, specific, informed, and unambiguous indication of the individual’s agreement to the processing of their Personal Information.
The Company’s Activities:
The Company offers coaching programs and services (“Services”) that are designed to equip individuals with the knowledge, skills, and tools needed to reach the individual’s growth goals. The Company focuses on fostering accountability and offering continuous support throughout the individual’s coaching journey. In order to provide these Services, the Company will be required to obtain and handle an individual’s Personal Information. In particular, the Company will collect and hold Personal Information including but not limited to, the name, address, contact numbers, and bank account details of individuals. This Personal Information is collected and handled for the purposes of providing the Services to individuals in a timely and effective manner. Further, the Personal Information may be handled for the purposes of processing payments. An individual’s Personal Information may be disclosed to other Company’s associated with or controlled by the Company, including overseas entities in New Zealand, the United States of America, India, and the United Kingdom, owned and controlled by the Company.
Handling Procedures:
The Company will collect an individual’s Personal Information at the beginning of a coaching journey to effectively provide the Services. The Company will link the Personal Information across business processes in all cases, this may include sensitive information. The Company will never sell information about individuals to anyone else and will only disclose information overseas to entities that are owned or controlled by the Company.
When the Company prepares to provide the Services to individuals, the Company may ask for the information it needs to advise about finance needs and the individual’s business. This can include a broad range of information ranging from name, address, contact details, age and other information about their personal affairs including their assets, personal belongings, financial situation, health and wellbeing.
From time to time, the Company will use an individual’s contact details to send them direct marketing communications including offers, updates and newsletters that are relevant to the Services. The Company will always give individuals the option of electing not to receive these communications in the future. Individuals can unsubscribe by notifying the Company and we will no longer send this information.
When May the Company Disclose Personal Information Overseas?
The Company may share Personal Information within the Company and other companies owned or controlled by the Company in order to identify any other services which the Company offers that may be of interest to individuals. The Company may also disclose information it collects to other entities controlled by the Company that help to provide our products and Services to the individual. The Company will seek appropriate permission prior to doing so.
The Company may disclose Personal Information to entities in New Zealand, the United State of America, India, and the United Kingdom. Please note that the Act and Australian Privacy Principles may not apply to these organisations. If the overseas company is not regulated by laws which protects an individual’s information in a way that is similar to the Act, the Company will seek an individual’s Consent before disclosing the information to that company.
Security Risk Management:
The Company strives to maintain the reliability, accuracy, completeness and currency of the Personal Information it holds and to protect its privacy and security. The Company keeps Personal Information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
The Company holds the information it collects from individuals initially in a working file, which when completed is electronically imaged and stored, after which any paper is destroyed and removed to an offsite shredder. In some cases, an individual’s file is archived and sent to an external data storage provider for a period of time. The Company only uses storage providers located in Australia who are also regulated by the Act.
The Company ensures that Personal Information is safe by protecting it from unauthorised access, modification and disclosure. The Company maintains physical security over its paper and electronic data and premises, by using locks and security systems. The Company also maintains computer and network security; for example, it uses firewalls and other security systems such as user identifiers and passwords to control access to computer systems where Personal Information is stored.
Will the Company Disclose Personal Information it Collects to Anyone?
The Company will not sell, trade, or rent Personal Information to others.
The Company may need to provide Personal Information to contractors who supply services to the company, e.g. to handle mailings on our behalf, external data storage providers or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. The Company may also disclose information it collects to affiliate contractors that help the Company to provide our Services to individuals. However, the Company will take reasonable measures to ensure that they protect Personal Information as required under the Act.
The Company may provide Personal Information to others if required to do so by law, the individual Consents to the disclosure or under some unusual other circumstances which the Act permits.
How Can Individuals Check or Amend Their Personal Information?
Upon receipt of an individual’s written request and enough information to allow the Company to identify the information, the Company will disclose to the individual the Personal Information it holds about them. The Company will also correct, amend or delete any Personal Information that it agrees is inaccurate, irrelevant, out of date or incomplete.
If an individual wishes to access or correct their Personal Information please write to the Entrepreneurial Business School, Level 2, Suite 28, 13 Norval Court, Maroochydore Qld 4558, or by email to legal@ebs.org.
The Company do not charge for receiving a request for access to Personal Information or for complying with a correction request. Where the information requested is not a straightforward issue and will involve a considerable amount of time then a charge will need to be confirmed for responding to the request for the information.
In some limited cases, the Company may need to refuse access to an individual’s information or refuse a request for correction. The Company will advise the individual as soon as possible after their request if this is the case and the reasons for its refusal.
How to Make a Complaint:
If an individual has concerns about whether the Company has complied with the Act or this Privacy Policy when collecting or handling their Personal Information, please write to the Entrepreneurial Business School, Level 2, Suite 28, 13 Norval Court, Maroochydore Qld 4558, or by email to legal@ebs.org.
A complaint will be considered by the Company through an internal complaints resolution process and the Company will try to respond with a decision within 30 days of a complaint being made.
Consent:
By agreeing for the Company to provide the Services, the individual Consents to the collection and use of the Personal Information provided to the Company for the purposes described above.
Website Information and Content:
The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site.
To the extent permitted by law, we make no representations about the suitability of the content of this site for any purpose. All content is provided without any warranty of any kind. We disclaim all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of fitness for a particular purpose, title and non-infringement.
We will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. To the extent permitted by law we will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site.
The Company believes the content of this site to be accurate, complete and current, however there are no warranties as to the accuracy, completeness or currency of the content. It is an individual’s responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. We reserve the right to modify the content of this site from time to time.
Anonymous Data:
The Company uses technology to collect anonymous information about the use of its website, for example when an individual browses our website our service provider logs the server address, the date and time of visit, the pages and links accessed, and the type of browser used. It does not identify the individual personally and the Company will only use this information for statistical purposes and to improve the content and functionality of its website, to better understand its clients and markets and to improve its Services.
Cookies:
In order to collect this anonymous data, the Company may use “cookies”. Cookies are small text files that are placed on an individual’s computer by websites that they visit. They are widely used in order to record some aspects of a website and to provide information to the owners of the website. The Company’s cookies do not store Personal Information. Individuals can adjust the settings in their web browser to determine whether sites can set cookies on their computer or manage what cookies are set when they visit our website.
Feedback:
The Company welcomes questions and comments about privacy. If an individual has any concerns or complaints, please contact the Company at legal@ebs.org.
NZ - PRIVACY POLICY:
1. INTRODUCTION
Your privacy is important to us and we are committed to complying with the Privacy Act 2020 in relation to the handling of your personal information.
In this policy, “we“, “us“, “our” and “EBS” means Leveraged Clarity Coaching NZ Limited T/A Entrepreneurial Business School, our agents, affiliates, assigns, and all of our direct and indirect subsidiaries.
Please read this policy carefully, as it describes how we collect, use and handle your personal and associated information.
2. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
The types of personal information we collect depends on your interaction with, and use of, our services. Generally, the types of information we collect means information relating to an identified or identifiable individual, including but not limited to, name, identification number, location data, online identifiers, signature, bank details, IP address, photos and videos (Personal Information).
3. HOW DO WE COLLECT PERSONAL INFORMATION?
We collect your personal information when you:
- contact us to enquire about our website or our products and services;
- use our website and the services and functions offered on it;
- sign up for email updates or to receive our newsletter and/or advertisements;
- participate in a marketing survey, promotion or event.
4. WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
We always want to provide you the best possible customer service. As such, we collect personal information that allows us to:
- send you email updates, announcements and/or newsletters;
- enhance your experience and communications with us;
- improve our customer service;
- respond to your queries.
When we collect your personal information as part of our services, your personal information will only be used or disclosed for the primary purpose for which it was collected, a related secondary purpose, in accordance with your consent or as otherwise required (e.g. when lawfully requested by a law enforcement agency).
We do not share, rent, or sell information concerning our users to third parties in ways other than disclosed in this policy.
5. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We provide your personal information to third parties where reasonably required to operate our Services. This may include:
- Service providers of our website and online platform. We do not authorise these providers to make any other use or disclosure of your information.
- Law enforcement and emergency services agencies: we may disclose your personal information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your personal information have the legal right to receive it.
- Fraud protection organisations: we may also share information with companies assisting in fraud protection or investigation;
- Other organisations, to prevent illegal uses of our products and services, or to defend ourselves against third-party claims; and
- Other organisations, to assist us in providing our services to you.
6. DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS RECIPIENTS
The main offshore transfer of your personal information will be to the company that provides the platform for our website, as well as our Australian parent company, Leveraged Clarity Coaching Pty Limited T/A the Entrepreneurial Business School (EBS Australia). If you are concerned about the disclosure of your personal information to overseas recipients, please contact us directly using the contact details set out in section 12.
7. HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand you have entrusted us with the protection of your personal information. As such, we take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Where possible, we will ask that any third parties, to whom we may transfer your information or who collect your information on our behalf, take comparable steps to secure your personal information.
Although we will use all reasonable efforts to safeguard the confidentiality of any user information collected, we shall have no liability for disclosure of any user information obtained due to errors in transmission or the unauthorised acts of third parties. Email is not a secure form of communication. Please do not send us your personal information via email.
8. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You can access or correct your personal information by contacting us at the ‘Contact Details’ set out in section 12 below. Please ensure that as part of your written request for access or correction that you provide adequate detail that identifies what personal information you want access to or corrected. Where your request will require us to incur costs, we may charge you an access fee to cover those costs (e.g. staff costs in searching for, locating and retrieving the requested personal information). We, of course, will inform you of any such charges prior to them being incurred.
In certain circumstances, we may refuse to provide you access to your personal information. Where we refuse you access, we will provide you with a written explanation as to the reasons for the rejection. For example, we may reject your application where we consider giving access would have an unreasonable impact on the privacy of other individuals.
Whenever reasonable, we will update your personal information where you notify us that the information we hold is no longer accurate, complete or up to date.
9. COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. A number of different cookies are used by on the Shopify platform, including strictly necessary, performance, advertising, and social media or content cookies. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can view further information on cookies and how they are used here: https://www.shopify.com/legal/cookies
Most web browsers are automatically set to accept cookies. If you do not wish to receive any cookies you may set your browser to refuse cookies. If you refuse our cookies, some features of our services may not function properly.
10. WHAT IF YOU DON’T PROVIDE ACCESS?
You are not obligated to provide us with your personal and associated information.
However, if you do not provide your personal information, it is likely that we may not be able to provide you with or our products and services or the information and assistance you have requested of us.
11. MAKING A COMPLAINT
If you have a complaint about the manner in which we handled your personal information, please contact our privacy officer at the contact details set out below. Please provide as much detail as possible in relation to your complaint in order to assist us with our internal inquiries.
We will acknowledge receipt of your compliant in writing and investigate the complaint as soon as possible. We will respond to your complaint within a reasonable time after acknowledgement, subject to the complexity of our investigation.
If you are dissatisfied with our response to your complaint and believe that we may have breached applicable New Zealand privacy laws, you may refer your complaint to the New Zealand Privacy Commissioner.
12. CONTACT DETAILS
If you have wish to access or correct your personal information, make a complaint or otherwise have questions about this privacy policy, please contact our privacy officer at legal@ebs.org.
13. UPDATES TO THIS PRIVACY POLICY
This privacy policy was last updated in April 2026. We may update this privacy policy from time to time. The most up to date version of the privacy policy is on our website. We encourage you to check regularly see if our privacy policy has been updated. Your continued use of our website and our Services constitutes your agreement to the terms of this privacy policy and any future versions of this privacy policy.
14. COMMERCIAL INFORMATION
In connection with the services we provide you, we will implicitly collect information about your company, employees, financial information operations, and other commercially sensitive information (Commercial Information). Please note that the Privacy Act 2020, and this Privacy Policy, does not extend protections to Commercial Information. We may disclose your Commercial Information to affiliate organisations for the purposes of enhancing our services to your and your experience as an EBS client; however, we will maintain reasonable professional standards to the way in which Commercial Information is used, stored and disclosed.
